58970 Apprenticeship Diploma in Customer Service Level 2

Wakefield College
En Wakefield (Inglaterra)

Precio a consultar

Información importante

  • Curso
  • Wakefield (Inglaterra)
  • Duración:
    13 Months
  • Cuándo:
    A definir

This programme is ideal for those who work with people on a daily basis, either face-to-face or on the telephone. This may be in a retail environment, or in an office or reception dealing with internal and external customers. The programme can be tailored to suit your individual needs and we can offer additional courses such as Professional Telephone Techniques, Selling, and Delivering Reliable Customer Service, to name but a few.

Información importante
¿Qué objetivos tiene esta formación?

The objectives of this course is to gain, develop and improve your skills and knowledge within this sector.

¿Esta formación es para mí?

This course is intended for those who work with people on a daily basis, either face-to-face or on the telephone.

Requisitos: Entry onto this programme is dependent on your holding an appropriate job role. It is aimed at people who are dealing with customers on a daily basis. An Assessor will visit you in the workplace to make sure this is the right choice for you.


Dónde se imparte y en qué fechas

Inicio Ubicación
A definir
Workplace, WF1 2DH, West Yorkshire, Inglaterra

¿Qué aprendes en este curso?

Customer Care
Office IT
Customer Service
Team Training
Ms Office
IT Development
Skills and Training

Programa académico

What you will study

Diploma in Customer Service level 2
Communicating effectively with customers face to face, in writing, or by
telephone, resolving problems and improving customer relations, promoting
products and services, keeping records, gathering customer feedback,
working in a team, developing complementary technical skills according to job role.

Mandatory Units:
• Deliver Customer Service
• Understand Customers
• Principles of Customer Service
• Understand Employer Organisations
• Manage Personal Performance and Development

Functional Skills in English and Maths depending on your current level of skills in these areas.

Maths and English are key elements of apprenticeship programmes and if you do not already have a GCSE at grade A*-C in these subjects you will be required to study Functional Skills at the appropriate levels.

Skills in Maths and English will support your apprenticeship programme, assisting you with assignment writing, research, job applications, presentations, managing your own finances and interpretation of data, to mention just a few. They will also help you in the future. Most employers are looking for ability in these areas and the majority of university courses require you to have Maths and English GCSEs at A*-C. This is why the development of Maths and English is so important, whatever your field of study.

Información adicional

Further study Advanced Apprenticeship in Customer Service. Career opportunities Achievement of the apprenticeship will enhance your CV and boost your employment and promotion opportunities within customer services roles.