Global Edulink

£ 340 - ($ 1.232.134)

Información importante

  • Curso
  • Intermediate
  • Online
  • 25 horas lectivas
  • Duración:
    365 Days

This online Professional Receptionist Training course is covered 25 guided learning hours and you will study following topics areas are listed under the course curriculum.

Información importante
¿Qué objetivos tiene esta formación?

You can start your employment as a hotel receptionist/Switchboard operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.

Requisitos: Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language and literacy are required to attend this course. There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Dónde se imparte y en qué fechas

Inicio Ubicación


¿Qué aprendes en este curso?


Programa académico

MODULE 01 Professional Receptionist Training Course Objectives 00:04:00 The 90: 90 Principle to create a powerful first impression 00:22:00 Hot Telephone Tips 00:12:00 Get the facts- ask the right questions 00:21:00 Discuss Solutions- learning to listen 00:10:00 Dealing with difficult customers 00:20:00 MODULE 02 Practice good telephone skills 00:00:00 Managing database and company files 00:00:00 Booking or Reservation procedure 00:00:00 Deal effectively with security and safety issues 00:00:00 Successful Meetings & Minutes 00:00:00 Meeting Arrangements 00:00:00 Arranging Business Travel and Accomodation 00:00:00 Email Tutorial 00:00:00 How to use Social Media to promote your company 00:00:00 Minute Taking 00:00:00 Microsoft Excel Tutorial 00:00:00 MS PowerPoint Tips 00:00:00 MS Word Tips & Tricks

Información adicional

People who prefer for distance learning. People who are tight in busy life. Individuals who would like to start working as a Receptionist in the Hospitality (hotel) industry. New Receptionist or Temporary staffs who want to learn and develop best practice receptionist skills in the Hospitality (hotel) industry. Experienced Receptionist who wants to develop receptionist and admin skills in the Hospitality (hotel) industry further.