Quality Seal Emagister EMAGISTER CUM LAUDE

Hotel Receptionist Training- Online

Global Edulink
Virtual
  • Global Edulink

£ 399 - ($ 1.565.048) £ 40 - ($ 156.897)
+ IVA

Nice people, good teacher. I found useful the part we talked about finding solutions and dealing with complaints

LA OPINIÓN DE Tom Larios

Información importante

Tipología Curso intensivo
Nivel Intermediate
Metodología Virtual
Duración 365 Days
Inicio clases A definir
  • Curso intensivo
  • Intermediate
  • Virtual
  • Duración:
    365 Days
  • Inicio clases:
    A definir
Descripción

Would you like to work in the hospitality industry? Do you have social skills and are able to speak with customers?

As a hotel Receptionist, you are the public face of the business, and being confident, able and professional in that role is vital if you want to progress in your career. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests and attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

If you have doubts or questions, please ask for more information through emagister's website and Global Edulink will get in touch with you!

Información importante
¿Esta formación es para mí?

– Seeking work as a Receptionist within the hotel/hospitality industry?

– A new or temporary Receptionist, aiming to improve your existing skills, and develop or learn best practice for working in the hotel/hospitality industry?

– An experienced Receptionist who wishes to improve your existing skills?

If so, then Global Edulink’s Hotel Receptionist Training can help you to develop and build upon your existing skills and natural abilities and help you to gain employment or promotion.

With the help of this training, you can progress from working as a hotel Receptionist, Switchboard Operator or Telephonist to working as a front desk supervisor or manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

¿Qué pasará tras pedir información?

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Precio a usuarios Emagister: Special promotion price.

Requisitos: You must be aged 16 years or older and have a basic understanding of English Language and Literacy, but no previous experience or qualifications are necessary to enrol. Students from all backgrounds are welcome to apply.

Sedes

Dónde se imparte y en qué fechas

Inicio Ubicación
A definir
Online
Inicio A definir
Ubicación
Online

Opiniones

F
Former student .
30/08/2016
Lo mejor Indeed, unquestionably one of the best encounters of my life. I truly felt delighted in doing the hotel receptionist training. The staff there was incredible and truly helped me a considerable measure when I required it, made me feel exceptionally welcome.

A mejorar Everything OK.

Curso realizado: Agosto 2016 | ¿Recomendarías este centro?
T
Tom Larios
30/12/2016
Lo mejor Nice people, good teacher. I found useful the part we talked about finding solutions and dealing with complaints

A mejorar Everything is absolutely good.

Curso realizado: Diciembre 2016 | ¿Recomendarías este centro?
E
Elaine
01/01/2017
Lo mejor The best: people skills, problem solving, empathy success. It was in-depth and plain english and easy to understand.

A mejorar I would like to have taken this with a business course to compliment both sides.

Curso realizado: Enero 2017 | ¿Recomendarías este centro?

¿Qué aprendes en este curso?

Minute Taking
Receptionist
Customer Service Skills
Managing Database
Meeting Arrangements
Discuss Solutions
Reservation procedure
Email Tutorial
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks

Programa académico

Description

The course is delivered over 25 hours through guided online learning, covering each of the topic areas listed above.

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

COURSE CURRICULUM

DOWNLOAD MATERIAL

  • Additional Course Materials for Hotel Receptionist

MODULE 01

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

MODULE 02

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Successful Meetings & Minutes
  • Meeting Arrangements
  • Arranging Business Travel and Accommodation
  • Email Tutorial
  • How to use Social Media to promote your company
  • Minute Taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks

Assessment and qualification

There will be a final, multiple-choice test at the end of your course, which is marked immediately and automatically so that you will instantly know your result. Students who pass the course will receive a Certificate in Hotel Receptionist Training delivered by recognised course provider Global Edulink.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Información adicional

Career path

Tailored specifically to the hotel/hospitality industry, this course covers all the key requirements of a hotel Receptionist, aiding the development of skills in:

– Customer service;

– Telephone handling;

– Switchboard use;

– Database management;

– Bookings/reservations;

– IT skills including Microsoft Word and Excel;

– How to arrange and organise meeting rooms and accommodation.