Quality Management Training

dancing lion training & consultancy
En empresa
1 opinión

£ 337 - ($ 1.278.747)
IVA inc.

Información importante

  • Curso
  • En empresa
  • Duración:
    2 Days
  • Cuándo:
    A definir
Descripción


This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development of the individual to meet professional standards.

This course will help you to align individuals to a quality framework and understand the role coaching plays in optimising performance.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

Información importante
¿Esta formación es para mí?


❖ coaches,
❖ quality managers,
❖ performance specialists, and
❖ team leaders with a coaching remit.

Requisitos:

Sedes

Dónde se imparte y en qué fechas

Inicio Ubicación
A definir
Inhouse

Opiniones

Q

10/11/2016
Lo mejor I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.

A mejorar Everything OK.

Curso realizado: Noviembre 2016 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Telephone Skills
Behavioural Safety
Quality Systems
Coaching Skills
Coaching
Quality
Quality management
Quality Process
Quality Training
Telephone answering
Telephone management
Quality management
Quality Systems

Programa académico

Programme objectives

❖ why quality is paramount in today’s competitive business environment,
❖ the role of quality management,
❖ defining coaching and its importance to the quality process,
❖ understanding the coaching process and utilising key documentation,
❖ applying the coaching cycle,
❖ building a coaching toolkit and techniques,
❖ preparation for carrying out a formal coaching session,
❖ core steps in staff assessment,
❖ setting the scene for success,
❖ giving initial feedback,
❖ tried and tested coaching methods,
❖ consolidation and reinforcement,
❖ summarising key learnings,
❖ reviewing side-by-side coaching in a telephone environment,

❖ maintaining coaching so that new behaviours become habitual.