Conflict resides everywhere. It is something that is part of our lives irrespective of how much we want to avoid it. Even in the workplace you cannot expect everyone to get along, so what you really need in that case is a mediation system, which you can now get from this Certificate in Resoluting Employee Dispute course.
As per the name suggests, this course utilizes the peer review system which uses a formalized procedure which leads to conflict resolution. The course starts out with helping you understand the peer review process before moving onto the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements. Next you will learn who should be on the peer review panel, and improve your questioning and probing skills. Furthermore this course will help you to go through peer review process as well before moving onto a role playing a peer review scenario. Finally the course will address reasons behind peer reviews failing.
Covering all of these topics will help you mediate any form of conflict through the peer review process and in essence become a company asset.