Unicare Support Services LTD

Customer Service (Accredited Online)

Unicare Support Services LTD
Virtual

$44.217
*Precio Orientativo
Importe original en GBP:
GBP10

Información importante

Tipología Curso
Metodología Virtual
Inicio Fechas a escoger
Campus online
Servicio de consultas
Clases virtuales
  • Curso
  • Virtual
  • Inicio:
    Fechas a escoger
  • Campus online
  • Servicio de consultas
  • Clases virtuales
Descripción

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

Ubicación

Inicio

Online

Inicio

Fechas a escoger Matrícula abierta

¿Qué aprendes en este curso?

Telephone Skills
Negotiation Skills
Customer Service
Communication Skills
Human Psychology
Assessment
Handle complaints
Satisfaction levels
Communication issues
Customer behaviour styles

Programa académico

COURSE CONTENT

Customer Service (Accredited)

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service

LEARNING OUTCOMES:
  • The benefits of excellent customer service
  • Deliver excellent customer service
  • Handle complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels