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Special Offer - CPD Accredited - NUS Eligible
Oplex careers

Customer Service Course - Level 3 - Accredited

4.2 fantástico 3 opiniones
Oplex careers
Virtual
Precio Emagister

$1.303.164 $82.534
*Precio Orientativo
Importe original en GBP:
GBP300  GBP19

Información importante

Tipología Short course
Metodología Virtual
Duración 12
Inicio Fechas a escoger
  • Short course
  • Virtual
  • Duración:
    12
  • Inicio:
    Fechas a escoger
Descripción

This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just add this course to your CV, this course will help you better prepare to deliver effective customer service.


Información importante
¿Esta formación es para mí?

The Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

¿Qué pasará tras pedir información?

One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have.

You can also see the full course details at: https://deals.oplexcareers.com/course/customer-service-course/?id=6

Precio a usuarios Emagister: Special Offer

Requisitos: There a no specific entry requirements to enroll on the Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
Fechas a escoger
Online
Inicio Fechas a escoger
Ubicación
Online

Opiniones

4.2
fantástico
Valoración del curso
96%
Lo recomiendan
4.5
excelente
Valoración del Centro

Opiniones sobre este centro

G
Gurvinder
02/02/2014
Lo mejor: The course was extraordinary and I appreciated it. Incredible to add to my CV.
A mejorar: Nothing.
Curso realizado: Febrero 2014
¿Recomendarías este centro?:
S
Steven
13/05/2014
Lo mejor: I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
A mejorar: Everything OK.
Curso realizado: Mayo 2014
¿Recomendarías este centro?:
C
Carol
19/09/2015
Lo mejor: I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
A mejorar: Nothing bad.
Curso realizado: Septiembre 2015
¿Recomendarías este centro?:
* Opiniones recogidas por Emagister & iAgora

¿Qué aprendes en este curso?

Customer Service
Accredited
Communication
Listening
Language
Skills
Complaints
Body
evaluating
DEALING

Programa académico

The course is split into the following modules:

  • Introduction to Customer Service
  • The importance of customer service
  • Understanding customers needs
  • Building trust and rapport through body language
  • Creating a positive customer experience
  • Developing effective communication
  • Facing irate customers
  • Handling complicated problems
  • Managing customer expectations
  • Maintaining your cool with negative feedback
  • Becoming a customer service professional
  • End of course assessment


Assessment

To assess the learners ability and knowledge to effective understand the topics contained within the Customer Service course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Información adicional

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.