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Información importante

Tipología Curso
Nivel Intermediate
Metodología Virtual
Duración 180
Inicio Fechas a escoger
Campus online
Envío de materiales de aprendizaje
Servicio de consultas
  • Curso
  • Intermediate
  • Virtual
  • Duración:
  • Inicio:
    Fechas a escoger
  • Campus online
  • Envío de materiales de aprendizaje
  • Servicio de consultas

ITIL Continual Service Improvement process uses methods from quality management in order to learn from past results. This process aims to improve the efficiency of IT processes with the concept of continual improvement. It uses a metric driven approach to identify opportunities for improvement and to measure the impact of improvement efforts. It is a phase of ITIL service lifecycle. It ensure that participants in service delivery understand that identifying opportunities for improvement is their responsibility

Información importante
¿Qué objetivos tiene esta formación?

ITIL Continual Service Improvement training from VMedu Partnered Sprintzeal’s makes sure that allows one to prepare for the ITIL® CSI exam in the comfort of their own place.

CSI is based on the Plan-Do-Check-Act approach developed by W. Edwards Deming. This is implementing the CSI approach, as follows:

What is the vision?
What is our long-term objective?
Where are we now?
What are the current values of our KPIs?
Where do we want to be?
What are the desired KPI values?
How do we get there? What’s the plan?

CSI uses a 7-step process to guide how data is collected and used:
Define the objectives
Determine what to measure
Collect the data
Process the data
Analyze the data
Present and use the information
Implement improvement

¿Esta formación es para mí?

Many people have a personal continual improvement plan (although they may not call it that). For example, perhaps they decide they want to become more physically fit. First, they must define what “more physically fit” means to them. Then they measure their current fitness level and set goals for where they want to be. They may then decide to start walking half a mile every morning. Once they accomplish that for two weeks, they might increase the distance to one mile. After a month of walking one mile, they might increase the distance to a mile and a half, and so on. They measure their progress at regular intervals to determine where they are in relation to their goals. Once they meet their physical fitness goals, they select something else in their lives that they want to improve, and the improvement process begins again.

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Requisitos: Candidates must have two years of relevant work experience





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Lo mejor: Training was good and I learned a lot about analyzing data in a simple and easy manner. It was great.
A mejorar: .
Curso realizado: Febrero 2018
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Lo mejor: The training was good and relevant I appreciate the efforts and thanks for it.
A mejorar: Nothing
Curso realizado: Enero 2018
¿Recomendarías este centro?:
Shekhar Deshmukh
Lo mejor: It was a lovely experience, I would choose SprintZeal every time for their great services. I enjoyed a lot and my experience was great.
A mejorar: .
Curso realizado: Junio 2018
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Robert Waters
Lo mejor: I passed my ITIL Foundation exam thanks.
A mejorar: .
Curso realizado: Mayo 2017
¿Recomendarías este centro?:
Neha Sharma
Lo mejor: Indeed this training will help me understand my day to day work that I do in my office, I am glad I passed my exam. And special thanks to trainer who helped me on this.
A mejorar: .
Curso realizado: Junio 2017
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* Opiniones recogidas por Emagister & iAgora

¿Qué aprendes en este curso?

Quality Training
Continuous process monitoring systems

Programa académico

  • ITIL® Continual Service Improvement

    23 High Quality Online Self Learning Audio-Videos, complete ITIL® Continual Service Improvement Training 

  • Join over 99% Success rate for the first time exam takers.

  • Book Your Exam after completing online learning, Exam Cost includes in the course fees(Except India). Get 16 PDUs Certificate to maintain your PMI Credentials.

  • Trusted by Millions across the Globe High quality E-Learning content with strategy to clear the ITIL® Continual Service Improvement Certificate Exam at First Attempt.

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