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Hudson Courses Limited

ITIL® Service Strategy (official exam included)

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Hudson Courses Limited
  • Hudson Courses Limited
Precio Emagister

$6.778.751 $2.402.540
*Precio Orientativo
Importe original en GBP:
GBP1.549  GBP549

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Tipología Curso
Metodología Virtual
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  • Virtual
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Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Strategy (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

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Lo mejor: I don’t have any such question because they have fulfilled all the requirements of a student.
A mejorar: nothing to improve
Curso realizado: Septiembre 2017
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* Opiniones recogidas por Emagister & iAgora

¿Qué aprendes en este curso?

Management Information Systems
IT risk
Management Planning
Service Operations
Service Management
Service level management
Service reports and dashboards
IT Service Management

Programa académico

Course Programme

This course bundle includes the ITIL Service Strategy course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.

Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda

Course 02 – Service Strategy – 1h
Topic A – Introduction to Service Strategy
Topic B – Service Provider Types
Topic C – Service Structures
Topic D – The 4-Ps of Strategy
Topic E – Service Strategy Summary

Course 03 – Services & Strategy – 50m
Topic A – Defining Services & Market Spaces
Topic B – Service Strategy Across the Lifecycle
Topic C – Services & Strategy Summary

Course 04 – Service Strategy Processes – 2h 55m
Topic A – Strategy Management for IT Services Introduction
Topic B – Service Portfolio Management
Topic C – Financial Management
Topic D – Demand Management
Topic E – Business Relationship Management
Topic F – Service Strategy Processes Summary

Course 05 – Organizing & Sourcing – 44m
Topic A – Strategy & Governance
Topic B – Strategy & Organization
Topic C – Sourcing Strategy
Topic D – Organization & Sourcing Summary

Course 06 – Implementation – 26m
Topic A – Technology Considerations
Topic B – Implementation
Topic C – Challenges, Risks & CSFs
Topic D – Implementation Summary

Mock Exam