Certificate in Customer Services (Level 3)
Curso
A Distancia
*Precio estimado
Importe original en GBP:
£ 385
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Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
Descripción
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Tipología
Curso
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Nivel
Nivel intermedio
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Metodología
A distancia
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Duración
Flexible
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Inicio
Fechas disponibles
The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
Sedes y fechas disponibles
Ubicación
Inicio
Inicio
A tener en cuenta
The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.
No particular entry requirement for this course.Any one around the world can take up this course online.
For apply online please visit website:http://oxfordhomestudy.com
Email: info@oxfordhomestudy.com
Phone: +441865686162
Opiniones
Materias
- Atención al cliente
- Customer relationship management
- Customer Service
- Gerente de cliente
- Customer Service Skills
- Customer Manager
- Customer Care
- Relación con el cliente
- Customer Services Course
- Customer relationship
- Habilidades de servicio al cliente
- Gestión de relaciones con clientes
- Curso de atención al cliente
- Curso de servicios al cliente
- Customer Care Course
Profesores
Allocated Upon Enrolment
Tutor
Programa académico
This Customer Service Certificate Online consists of the following six units:
Unit 1 – The Importance of Customer Service
Unit 2 – Identifying Customer Needs
Unit 3 – Developing Customer Service Strategies
Unit 4 – Maintaining Service Excellence
Unit 5 – Training for Customer Service
Unit 6 – Dealing with Difficult Customers
Información adicional
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
Certificate in Customer Services (Level 3)
*Precio estimado
Importe original en GBP:
£ 385