Call Centre Training (Level 3)
Curso
A Distancia
*Precio estimado
Importe original en GBP:
£ 385
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Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
Descripción
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Tipología
Curso
-
Nivel
Nivel intermedio
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Metodología
A distancia
-
Duración
Flexible
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Inicio
Fechas disponibles
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.
Sedes y fechas disponibles
Ubicación
Inicio
Inicio
A tener en cuenta
What Will Students Learn
• The nuances of body language and verbal skills.
• Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
• Ways of delivering bad news and saying no.
• Effective ways to negotiate.
• The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.
No particular entry requirement for this course.Any one around the world can take up this course online.
For apply online please visit website:http://oxfordhomestudy.com
Email: info@ oxfordhomestudy.com
Phone: +441865686162
Opiniones
Materias
- Atención al cliente
- Call center
- SERVICIO AL CLIENTE
- Customer relationship management
- Customer Service
- Call center training
- Call center cursos
- Customer Service Skills
- Customer Care
- Servicio al cliente Habilidades
- Manejo de Llamadas
- Entrenamiento de Call Center
- Call Center Curso
- Call Centre
- Call Handling
- Call Center Course
- Call Center Courses
Profesores
Allocated Upon Enrolment
Tutor
Programa académico
Call centre certificate course, consists of the following seven units:
Unit 1 – Verbal Communication Techniques
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
Información adicional
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiarlo en cómodas cuotas mensuales.
Call Centre Training (Level 3)
*Precio estimado
Importe original en GBP:
£ 385